RETURN AND REFUND POLICY

Business Name: JOTYFLOPAY LLC
Address: 388 Atlanta Ave SE, Atlanta, GA, 30315, USA
Email: support@jotyflopay.shop
Phone: +1 770-588-3133

Last Updated: [Insert Date]

1. Overview

Thank you for choosing JOTYFLOPAY LLC.
This Return & Refund Policy applies to all digital products, including:

PSN gift cards
Xbox gift cards
Google Play & iTunes cards
PC & console game codes
Software codes
Digital subscriptions

Due to the nature of digital items, all sales are considered final once the digital code has been delivered.

By purchasing from our website, you agree to this policy.

2. Eligibility for Refunds (Digital Products)

Digital products cannot be returned, and refunds are only possible under very specific conditions:

✔ A refund may be issued if:

The code is proven invalid or already redeemed
The product was never delivered to the customer
A technical issue occurred on our side preventing delivery

❌ A refund will NOT be issued if:

The customer purchased the wrong region code
The customer changed their mind after purchase
The customer does not know how to redeem the code
The customer cannot use the code due to device restrictions
The digital code has already been delivered successfully

This policy follows standard digital-goods industry rules (Kinguin, G2A, Steam, PSN, Xbox).

3. Verification Process for Invalid Codes

If you claim that a code is invalid or redeemed:

Contact us at support@jotyflopay.shop
Provide the code and screenshots of the error
Our team will verify the code with our supplier
Verification may take 24–72 hours

If confirmed invalid:

✔ A replacement code will be provided
or
✔ A full refund will be issued

4. Delivery Issues

If you did not receive your digital item:

Check your spam/junk folder
Ensure the email address used at checkout is correct
Contact us for a redelivery

If we cannot deliver your order for technical reasons, you will receive a refund.

5. Fraud Prevention & Security

For security reasons:

Orders flagged as high-risk may require manual verification
We may request identity confirmation to prevent fraudulent purchases
If verification is refused, the order may be canceled and refunded

We take fraud seriously to protect both the customer and our platform.

6. Refund Method

If a refund is approved:

Refunds are sent only to the original payment method
Processing time: 3–10 business days (depends on bank/payment processor)

Stripe & banking rules prevent:

❌ Refunds to a different card
❌ Cash refunds
❌ PayPal refunds when paid by card

7. Order Cancellations

Because digital products are delivered instantly or shortly after purchase:

Orders cannot be canceled once the code has been delivered
If delivery has not yet occurred, you may request cancellation

8. Non-Refundable Items

The following cannot be refunded under any circumstances:

Successfully delivered digital codes
Regional codes purchased incorrectly
Codes redeemed by the customer
Mistaken orders or duplicate purchases
Items marked as “final sale”

9. Contact Us

For any questions or assistance, contact:

JOTYFLOPAY LLC
📍 388 Atlanta Ave SE, Atlanta, GA, 30315, USA
📧 support@jotyflopay.shop
📞 +1 770-588-3133

We respond within 24–48 business hours.

Jotyflopay