FAQ – Frequently Asked Questions

JOTYFLOPAY LLC
📧 support@jotyflopay.shop
📞 +1 770-588-3133

🛒 ORDERS & PAYMENTS

1. What payment methods do you accept?

We accept secure online payments including:

Credit & debit cards (Visa, Mastercard, Amex…)
Apple Pay
Google Pay
Shop Pay

All payments are processed through Stripe and Shopify Payments.

2. Is my payment information secure?

Yes.
We do not store credit card numbers.
All payments are encrypted using PCI-DSS compliant payment gateways.

3. Can I cancel my order?

You may request cancellation only if the digital code has NOT been delivered yet.

Once a code is sent to your email, orders cannot be canceled (industry policy for digital products).

4. I made a mistake in my order (email, product, region). Can I change it?

If the order is not yet delivered, contact us immediately.

Once the digital code is delivered, changes cannot be made.

⚡ DIGITAL DELIVERY

5. How long does digital delivery take?

Most orders are delivered:

Instantly or within a few minutes
Up to 1 hour during verification
Up to 24 hours during high-volume periods

Delivery is sent to your email address used at checkout.

6. I didn’t receive my code. What should I do?

Please check:

Spam / Junk folder
Promotions tab (Gmail)
That your email address was entered correctly

If not received within 1 hour, contact us—your code will be resent.

7. What if I entered the wrong email?

If the code was not yet delivered, we can correct your email.

If the code was already delivered to the wrong email:

❌ We cannot retrieve or refund the code
(standard security rule for digital goods)

8. Are digital products region-locked?

Some codes may require:

USA region
Europe region
Specific console region (PSN, Xbox)

Always verify the region on the product page.
If you purchase the wrong region, refunds are not possible after delivery.

🔄 RETURNS & REFUNDS

9. What is your refund policy for digital codes?

Due to the nature of digital goods, all sales are final once the code is delivered.

Refunds are only possible if:

✔ The code is invalid
✔ The code was never delivered
✔ A technical error occurred on our side

Refunds are not allowed if:

❌ Wrong region purchased
❌ The customer changed their mind
❌ The code was redeemed already
❌ The customer does not know how to redeem it

10. My code doesn’t work. What should I do?

Email us with:

Your order number
A screenshot of the error
The platform (PSN, Xbox, Steam, etc.)

We will verify the code with our supplier.

If invalid, we will:

✔ Send a replacement
or
✔ Issue a refund (rare but possible)

11. When will I receive my refund if approved?

Approved refunds are processed within:

3–10 business days
(depending on Stripe / your bank)

Refunds can only be sent to the original payment method.

12. Can I exchange a digital product?

Exchanges are only possible if:

The delivered code was invalid
The wrong product was delivered by mistake

We cannot exchange:

❌ Delivered, valid, redeemed, or region-locked codes

🔐 SECURITY & FRAUD PREVENTION

13. Why was my order flagged for verification?

Orders may be flagged due to:

VPN / proxy use
Billing vs. IP mismatch
Unusual purchasing patterns
High-risk score from Stripe

We may ask for simple verification to protect you and prevent stolen-card fraud.

14. Will my order be canceled if I don’t complete verification?

Yes.
If verification is required and not completed, the order will be canceled and refunded for safety.

📞 CONTACT & SUPPORT

15. How can I contact customer support?

You can reach us at:

📧 support@jotyflopay.shop
📞 +1 770-588-3133

We respond within 24–48 business hours.

16. What are your support hours?

Monday–Friday
9:00 AM – 5:00 PM (EST)

Jotyflopay