CUSTOMER FRAUD PROTECTION & SECURITY POLICY

Business Name: JOTYFLOPAY LLC
Address: 388 Atlanta Ave SE, Atlanta, GA, 30315, USA
Email: support@jotyflopay.shop
Phone: +1 770-588-3133
Website: [Your Store URL]

Last updated: [Insert Date]

1. Our Commitment to Fraud Prevention

At JOTYFLOPAY LLC, we take fraud prevention very seriously.
Because we sell digital products such as:

Gift cards (PSN, Xbox, Google Play, iTunes, etc.)
Digital game codes
Software keys
Subscriptions

we must apply strict security measures to protect customers and prevent abuse.

Our systems help prevent:

Unauthorized transactions
Stolen card usage
Identity theft
Chargeback scams
Code theft and reselling abuse

This policy explains how we secure every transaction.

2. Secure Payment Processing

All payments are processed safely through:

Stripe
Shopify Payments
Other PCI-DSS–compliant processors

We never store your full credit card number on our servers.

Our payment partners automatically use advanced security tools, including:

Machine-learning fraud detection
IP and device fingerprinting
AVS and CVV verification
3D Secure authentication (when required)
Risk scoring for suspicious behavior

Your payment information is encrypted end-to-end.

3. Order Verification & Identity Checks

To protect our customers and prevent unauthorized purchases, we may manually verify certain digital orders.

We may request:

Confirmation of the billing email
Confirmation of the purchasing IP/country
A valid phone number for security confirmation
Government-issued ID only for high-risk or mismatched orders

Verification is required when an order is flagged by our fraud system.

⚠ If verification is requested and not completed, the order will be canceled and refunded.

4. High-Risk Orders

Digital orders may be flagged as high risk if they include:

Mismatch between billing and device location
Multiple failed payment attempts
Known fraudulent IP addresses
VPN, proxy, or TOR usage
Suspicious email patterns
Unusual purchasing activity or bulk digital orders

For such cases, we may:

Hold the order for manual review
Request additional verification
Cancel and refund the order

These actions protect both the customer and our digital goods from being stolen or abused.

5. Chargeback & Dispute Prevention

To reduce disputes related to digital codes:

We keep a complete record of code delivery
All digital codes are logged as “delivered” when sent
We log IP, browser, and timestamp of code access
We store all communication with customers
We verify all codes before sending
We work directly with suppliers to check code validity

Customers are encouraged to contact us first for any issue so we can resolve it quickly.

6. Lost, Missing, or Unreceived Digital Items

Since products are delivered digitally:

No physical packages are shipped
No tracking numbers are used

If you did not receive your code:

✔ We can resend the code to your email
✔ We can send it to a new email (after verification)
✔ We can verify whether the code has been viewed or accessed
✔ We can verify if the code has been redeemed

We cannot refund or replace:

❌ Codes correctly delivered to the customer’s email
❌ Codes already redeemed
❌ Codes lost due to incorrect email address entered by the customer

7. Unauthorized Transactions

If you suspect a fraudulent purchase:

Contact your bank immediately
Email us at support@jotyflopay.shop
Provide only the last 4 digits of the card and order email
(Do not send full card details)

We will assist the processor with the investigation.

8. Account Security

Customers must:

Use a strong password
Never share login details
Verify they are on the correct website URL
Secure their email inbox used to receive codes

We are not responsible for hacking or unauthorized access caused by insecure customer accounts.

9. Policy on Abusive or Fraudulent Claims

We reserve the right to refuse service, block customers, and deny refunds in cases of:

Chargeback abuse
False claims of non-delivery
Attempted refund scams
Stolen payment method usage
Repeated invalid code claims
Attempted identity fraud
Misuse of our refund or delivery policies

Fraudulent activity will be reported to:

Payment processors
Fraud-prevention databases
Digital marketplaces (Kinguin, G2A, etc.)
Relevant authorities

10. Contact Information

For all fraud-related inquiries, contact:

JOTYFLOPAY LLC
📍 388 Atlanta Ave SE, Atlanta, GA, 30315, USA
📧 support@jotyflopay.shop
📞 +1 770-588-3133

Jotyflopay